Returns & Refunds Policy
Refund & Return Policy
At PinPoint Devices, we are committed to providing reliable security solutions that help you track and protect your valuables with confidence. We stand behind the quality and performance of our products.
We recommend using your product for at least 14 days to fully experience its benefits. If for any reason you are not satisfied after 14 days and within our 30-Day Money Back Guarantee, please contact us at:
Order Cancellation Policy
Any changes or cancellations must be requested within 24 hours of placing your order.
After 24 hours, your order may already be in processing and we may not be able to modify or cancel it.
If your cancellation request is approved within the 24-hour window, your refund will be processed within 7 business days.
30-Day Money Back Guarantee
We are confident in the effectiveness of our products and encourage you to test your PinPoint Device for at least 14 days before requesting a return.
If you are still unsatisfied, you may request a return within 30 days of delivery.
Please note:
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Shipping fees (if applicable) are non-refundable.
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Items must be returned in good condition.
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Customers are responsible for return shipping costs unless the item is defective.
To initiate a return, please email:
Include:
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Your Order Number
OR -
The Full Name and Email Address used at checkout
This helps us process your request faster.
Damaged or Defective Items
We carefully package all products to minimize shipping damage.
An item is considered damaged if:
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It has a manufacturing defect
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It is physically broken upon arrival
Damaged outer packaging (e.g., dented box) with the product intact is not considered product damage.
If your item arrives damaged:
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Contact us within 72 hours of delivery
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Include clear photos of the damage
If approved, we will provide a replacement at no additional cost.
We do not refund, replace, or accept returns for:
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Normal wear and tear
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Misuse
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Accidental damage caused by the customer
Shipping & Delivery Disclaimer
We aim to deliver your order as quickly as possible. However, we are not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather conditions
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External logistical issues
If you experience delivery problems, please contact the courier directly.
We are not responsible for lost, stolen, or delayed packages once they have been shipped.
Incorrect Shipping Address
It is the customer’s responsibility to ensure the shipping address entered at checkout is correct.
If an incorrect address is provided and we are not notified within 24 hours of placing the order, we cannot guarantee a resend or refund.
Policy Updates
PinPoint Devices reserves the right to update or modify this Refund & Return Policy at any time.
By purchasing from PinPoint Devices, you acknowledge and accept this policy.