Cancellation policy

Cancellation Policy for Purchase Options

Last updated: October 30, 2026

Overview

At PinPoint Devices, we offer two ways to purchase EsoClear: a One-Time Purchase and a Subscribe & Save plan. Each option has different terms designed to match how you intend to use the product. This policy explains the cancellation terms for each option in full detail so you know exactly what you are agreeing to before you order.

1. One-Time Purchase

A One-Time Purchase is a single order for a single bottle of EsoClear, charged at our standard retail price. There is no subscription, no recurring charge, no future shipment, and no commitment of any kind attached to this option.

  • You pay once, you receive one bottle, and the transaction is complete.
  • No cancellation is required because there is nothing recurring to cancel.
  • You are free to reorder another One-Time Purchase at any time, in any quantity, with no obligation.
  • Refunds for a One-Time Purchase are handled through our standard 90-Day Money-Back Guarantee, available separately in our Refund Policy.

The One-Time Purchase option exists for customers who want to try the product once, replenish occasionally without recurring billing, or purchase a bottle as a gift. It is not optimized for the full recovery protocol EsoClear is designed to support, which is why we also offer the Subscribe & Save plan below.

2. Subscribe & Save

The Subscribe & Save plan is a recurring delivery option that provides EsoClear at a discounted per-bottle price, with automatic shipments delivered on a schedule you choose at checkout (typically monthly). The subscription continues until you cancel it.

Minimum Commitment: 2 Deliveries

When you choose Subscribe & Save, you agree to receive a minimum of two (2) deliveries before you can cancel the subscription. This minimum commitment is clearly disclosed at checkout and is a core condition of the discounted pricing you receive.

  • Your first delivery ships immediately after you place your order.
  • Your second delivery ships automatically on your next scheduled delivery date.
  • You may cancel your subscription at any time after your second delivery has been processed and shipped.
  • Cancellations submitted before the second delivery has been processed will not be accepted. The second delivery will still be charged and shipped.

3. Why a Minimum of 2 Deliveries? (The Reasoning)

The 2-delivery minimum exists for two important reasons that protect both you (the customer) and the integrity of the pricing we offer:

Reason #1 — To Justify the Discount

Subscribe & Save pricing is significantly lower per bottle than our standard retail One-Time Purchase price. This discount is only sustainable for us as a business when customers commit to a minimum ongoing relationship. The 2-delivery minimum ensures that customers who take advantage of the subscriber price contribute enough volume to make that lower pricing economically viable.

Without this minimum, the Subscribe & Save discount would need to be eliminated or significantly reduced, which would hurt the customers who use EsoClear long-term and depend on affordable continuous access.

Reason #2 — Because EsoClear Needs Time to Work

EsoClear is a liquid botanical throat and esophageal support formula designed for ongoing use, not a quick-fix product. Based on the research on our ingredients and the clinical guidelines for conditions like silent reflux (LPR) and chronic throat irritation, meaningful results typically require a minimum of 45 to 60 days of consistent daily use before most customers begin noticing early improvements.

We strongly recommend a full 90 days of continuous use as the baseline for experiencing EsoClear’s maximum intended effects. This 90-day window aligns with the three biological phases the formula is designed to support:

  • Weeks 1–3 (Coating Phase): the throat and upper esophageal tissue begin to receive the soothing coating from ingredients like marshmallow root, slippery elm, and alginate.
  • Weeks 4–6 (Repair Phase): tissue maintenance ingredients like zinc-L-carnosine, hyaluronic acid, and chondroitin sulfate begin supporting damaged areas.
  • Weeks 7–12 (Resilience Phase): mucosal resilience ingredients like aloe vera, DGL licorice, and quercetin help stabilize symptoms and establish a new baseline.

A customer who stops after just one bottle rarely gives the formula enough time to deliver results, and often ends up frustrated with the product when the real issue is simply that the recovery window was interrupted too early.

The 2-delivery minimum is designed to carry you through at least the first 45–60 days of continuous use — long enough to begin seeing results and make an informed decision about whether EsoClear is working for you.

4. Our Strong Recommendation: 90 Days of Continuous Use

While the Subscribe & Save plan requires a minimum of 2 deliveries, we strongly recommend staying subscribed for a full 90 days (approximately 3 delivery cycles) to give the formula the complete window it needs to deliver maximum effects.

Clinical guidelines for conditions like silent reflux and chronic throat/esophageal irritation consistently recommend a minimum of 90 days of continuous support, and in some cases up to 6 months. Our subscribers who stay on the plan for the full 90 days are substantially more likely to report meaningful, lasting improvements than those who cancel at the earliest allowed point.

This is a recommendation, not a requirement. You are free to cancel immediately after your second delivery if that is your choice.

5. How to Cancel Your Subscription

Once you have received your second delivery, you may cancel your subscription at any time through one of the following methods:

Option A — Through Your Customer Account (Fastest)

  1. Log in to your account at pinpointdevices.com
  2. Navigate to the “Manage Subscription” or “My Subscriptions” section
  3. Select your active EsoClear subscription
  4. Click “Cancel Subscription” and confirm your choice

Your cancellation takes effect immediately. No further orders will be shipped, and no further charges will be made.

Option B — By Email

Send a cancellation request to our customer service team at support@pinpointdevices.com with:

  • Your order number
  • The email address associated with your account
  • A clear statement that you wish to cancel your subscription

Email cancellations are processed within 1–2 business days. If a scheduled shipment is already in processing at the time of your request, that shipment will still be sent and charged. The cancellation will take effect for all subsequent shipments.

6. After the 2-Delivery Minimum Is Met

Once your second delivery has been processed and shipped, you have full flexibility:

  • Cancel anytime with no fees, no penalties, and no questions asked.
  • Pause your subscription for up to 90 days without canceling (useful if you want to use up your current supply before the next shipment).
  • Change your delivery frequency (e.g., switch from monthly to every 60 days).
  • Skip an upcoming delivery while keeping your subscription active.
  • Modify your shipping address or payment method.

All of these actions can be managed from your account dashboard at any time.

7. What Happens If You Cancel Before the 2-Delivery Minimum?

If you attempt to cancel your subscription before your second delivery has been processed, the cancellation will not be accepted and your second delivery will proceed as scheduled. You will be charged and the bottle will ship.

This is not negotiable, as it is the core condition of the discounted Subscribe & Save pricing you agreed to at checkout.

If you have changed your mind about EsoClear itself after receiving your first bottle, you are protected by our 90-Day Money-Back Guarantee. This guarantee allows you to request a full refund of your purchase price even after you have used the product. The guarantee is managed separately from the subscription cancellation terms — see our Refund Policy for full details.

8. Bonus E-Books Policy for Subscribers

Subscribers to the Subscribe & Save plan receive two complimentary bonus e-books:

  • Reflux Explained: The Complete Guide to Understanding What’s Happening Inside Your Throat and Esophagus
  • The 90-Day Reflux Recovery Plan: Your Protocol for Lasting Throat and Esophageal Relief

These e-books are delivered digitally (PDF format) to the email address associated with your account shortly after your Subscribe & Save plan is confirmed. The e-books are yours to keep permanently, even if you later cancel your subscription. They are not revoked or restricted upon cancellation.

9. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes to our products, pricing structure, or service terms. Any material changes to the terms affecting active subscribers will be communicated by email at least 30 days before the change takes effect.

Existing subscribers who do not wish to accept the new terms may cancel their subscription (if the 2-delivery minimum has been met) before the changes take effect, without penalty.

10. Questions or Issues

If you have any questions about this Cancellation Policy, your subscription, or any aspect of your order, please contact our customer service team:

We are a small team and we read every message personally.