Terms of service

Terms of Service

Last updated: October 30, 2026

Overview

These Terms of Service (“Terms”) govern your access to and use of the website pinpointdevices.com and any purchase you make through it. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.

These Terms work alongside our other policies — the Shipping Policy, Cancellation Policy, Refund Policy, and Legal Notices — each of which covers its own specific area and is incorporated by reference. Where another policy covers a topic in more detail, that policy applies. We will not repeat those terms here.

For any questions, contact us at support@pinpointdevices.com.

1. Who Can Use This Website

To use this website and place an order, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher).
  • Have the legal capacity to enter into a binding contract.
  • Provide accurate, current, and complete information when placing an order.

If you are placing an order on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service, cancel orders, or restrict access to anyone we have reason to believe does not meet these eligibility requirements.

2. Customer Accounts

You may create an account on our website to manage your orders, track shipments, and (if applicable) manage your Subscribe & Save plan. If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately at support@pinpointdevices.com if you suspect any unauthorized use of your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

You may delete your account at any time by contacting us. Account deletion does not automatically cancel any active subscription — subscription cancellation is governed by our Cancellation Policy.

3. How a Purchase Agreement Is Formed

When you place an order on our website, you are making an offer to purchase the product(s) in your cart at the prices and under the conditions displayed at checkout.

  • Your order is not confirmed at the moment you click “Place Order.” It is confirmed only when we send you an order confirmation email, which forms the binding contract between you and PinPoint Devices.
  • We reserve the right to accept or decline any order at our discretion, including (but not limited to) orders that appear fraudulent, orders that violate these Terms, orders we are unable to fulfill, or orders where the pricing displayed was obviously erroneous.
  • If we decline your order, you will be notified by email and any amount charged will be fully refunded.

4. Pricing & Payment

Prices

All prices are shown in the currency selected at checkout and are displayed inclusive of applicable taxes where legally required. Shipping costs, customs duties, and import fees (where applicable) are additional and governed by our Shipping Policy.

Prices may change at any time without notice. The price that applies to your order is the price displayed at the moment you complete checkout, as shown in your order confirmation email.

Payment

We accept the payment methods displayed at checkout. By placing an order, you authorize PinPoint Devices (and our payment processor) to charge the payment method you provide for the full amount of your order, including any applicable shipping costs and taxes.

For Subscribe & Save orders, you authorize us to automatically charge your payment method for each recurring shipment on your scheduled delivery date, at the subscriber price applicable at the time of each charge. You may update your payment method at any time through your account.

If a payment is declined, your order will not be processed. For subscription payments, if a recurring charge is declined, we will attempt the charge again on subsequent days. If the charge continues to fail, your subscription may be paused or cancelled.

Pricing Errors

Despite our best efforts, prices displayed on the website may occasionally contain errors. If we discover that a product was mispriced in your order, we will contact you to confirm the correct price or offer you the option to cancel the order for a full refund.

5. Our Right to Refuse or Limit Orders

We reserve the right, in our sole discretion, to:

  • Refuse any order we believe is placed in violation of these Terms, is fraudulent, or is intended for commercial resale
  • Limit the quantity of any product that can be purchased per customer, per household, or per order
  • Cancel an order that has already been placed if we discover a pricing error, inventory issue, or compliance concern
  • Refuse service to anyone for any lawful reason

If we take any of these actions after you have been charged, you will be refunded the full amount of the affected portion of your order.

6. Permitted and Prohibited Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the website in any way that violates any applicable law or regulation
  • Attempt to gain unauthorized access to any part of the website, our systems, or any user account
  • Interfere with, disrupt, or damage the website, servers, or networks connected to it
  • Use automated systems (bots, scrapers, crawlers) to extract data from the website without our prior written consent
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content for commercial purposes without our express written permission (see Legal Notices for intellectual property terms)
  • Use the website to transmit any viruses, malware, or harmful code
  • Place orders using false identity information or stolen payment credentials

We reserve the right to investigate any suspected violation and to pursue legal remedies, including suspending or terminating your access to the website.

7. Product Information & Availability

We make reasonable efforts to display accurate product information, including descriptions, ingredients, photographs, and labeling. However:

  • Product packaging, labeling, and formulation may be updated from time to time (for example, when a new formula is released). The information displayed on the website reflects the most current version.
  • Product availability is not guaranteed. Products shown on the website may become temporarily or permanently out of stock without prior notice.
  • Colors, textures, or appearances shown in product photographs may vary slightly from the actual product due to screen settings and photography.

For specific health claims and disclaimers related to our products, please refer to our Legal Notices.

8. Communications

By creating an account or placing an order, you consent to receive communications from us by email, including:

  • Order confirmations, shipping notifications, and delivery updates
  • Subscription-related notifications (upcoming shipments, payment confirmations, cancellation confirmations)
  • Customer service responses
  • Policy updates and important service announcements

Marketing emails (promotions, new product launches, educational content) are optional. You may opt out at any time using the unsubscribe link in any marketing email, or by contacting support@pinpointdevices.com. Opting out of marketing emails does not opt you out of essential transactional communications related to your order or subscription.

9. Suspension or Termination

We may suspend or terminate your access to the website or your customer account, at our discretion and without prior notice, if we have reasonable grounds to believe:

  • You have violated these Terms or any applicable law
  • Your activity poses a security, fraud, or compliance risk
  • Your payment method has been repeatedly declined for subscription charges
  • You have engaged in abusive conduct toward our customer service team

Termination does not relieve you of any outstanding payment obligations. Any active subscription will be terminated as part of the suspension or termination of your account.

10. Related Policies

These Terms are supplemented by the following policies, each of which covers its specific area in detail. By using the website, you also agree to these policies:

  • Shipping Policy — processing, delivery, tracking, lost packages, customs
  • Cancellation Policy — Subscribe & Save terms, 2-delivery minimum, how to cancel
  • Refund Policy — 90-day money-back guarantee and refund conditions
  • Legal Notices — company information, intellectual property, FDA disclaimer, testimonials, FTC endorsements, governing law, limitation of liability

If any conflict arises between these Terms and a specific policy, the specific policy applies to that subject matter.

11. Modifications to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by email to active customers at least 30 days before taking effect, when the change meaningfully affects an active order or subscription.

Your continued use of the website after any change takes effect constitutes your acceptance of the revised Terms. If you do not agree to a change, you may stop using the website and cancel any active subscription (subject to the Cancellation Policy).

12. Contact

For any questions regarding these Terms of Service, your order, your account, or any aspect of our service: